Refund policy

This Return & Refund Policy applies to all purchases made through Zenvina. Due to the nature of dietary supplements and ingestible products, returns and refunds are limited in order to maintain safety, quality, and compliance with applicable health regulations.

Final Sale Policy

All dietary supplement products sold by Zenvina are considered final sale once shipped. For health and safety reasons, we do not accept returns or offer refunds for opened, used, consumed, or tampered products, including items with broken or removed safety seals.

Non-Refundable Circumstances

Refunds are not provided for personal dissatisfaction, lack of perceived results, taste preferences, allergic reactions, individual sensitivities, or failure to follow usage instructions. Individual results may vary, and no specific outcome is guaranteed.

Damaged or Incorrect Orders

If an order arrives damaged or contains an incorrect item, customers must contact Zenvina within 48 hours of delivery. To allow proper review, customers are required to provide clear photographic evidence of the product and original packaging. When verified, Zenvina may, at its discretion, offer a replacement, store credit, or refund if replacement is not available.

Orders Not Received

If an order has not been delivered within 20 business days from the shipping date, customers must notify Zenvina at info@zenvina.com. We will initiate an investigation with the shipping carrier. Refunds or replacements are issued only after the shipment is officially confirmed as lost in transit.

Refund Authorization and Processing

All refunds require internal review and approval. When approved, refunds are processed to the original payment method used at checkout. Processing times vary by payment provider and typically take 5–10 business days.

Cancellations

Orders may be cancelled within 12 hours of purchase, provided the order has not yet entered processing or shipment. Once an order is in processing or has shipped, it cannot be cancelled or refunded.

Chargebacks

Customers agree to contact Zenvina customer support before initiating any payment dispute or chargeback. Evidence of delivery, policy acceptance, and customer communication may be submitted to the payment processor in the event of a dispute. Unauthorized or abusive chargebacks may result in account review or permanent purchase restrictions.

Policy Acknowledgment

By completing a purchase, customers acknowledge that they have reviewed, understood, and agreed to this Return & Refund Policy, along with our Terms of Service, Shipping Policy, and Privacy Policy.

Contact Information

If you have any questions regarding this Return & Refund Policy, please contact Zenvina at:

info@zenvina.com